i dont know why everyones getting in a puzzle. we had the same, and they are legit. Instead of recieving monthly bills they are changing them over to every two months now. Instead of getting all paranoid, listen to what they have to say first then come to your own conclusion.

I don't trust anything to do with Iberdrola. We switched supplier nearly a year ago and we are still getting letters, registered, asking for proof of payment or we will be cut off. They are trying to frighten people into returning to them. Now they have put a line at the bottom of the letter saying the letter can be ignored if payment has been made so we can't sue them for harasment. I am not in a puzzle, just annoyed.

I too had just one spanish man on his own, he too asked for an old electricity bill and so I asked why, he said just to ascertain if you are already on two monthly bills or not. I showed him on and I was apparently on one monthly bill, so he just asked if I had any objection to having my bill every two months and I signed his offical form to say no. Two monthly would be fine.

Thanks for the help everyone. Andi I wasn't paranoid but as unfortunately I don't speak much Spanish and my hearing is not too good I thought it unadvisable to part with any information. I am cautious by nature and I believe better safe than sorry.

Mazza.

I understand what your saying. Sometimes not speaking Spanish is a dis advantage but that's not a problem. Your correct to be aware as there's so much of of going on. The people I spoke to actually spoke good English, had all the correct paperwork and info. They didn't want no account details they already had all this it was a simple case of reading the metre and asking if you would prefer bills every two months or not.

Assuming they were legit., what an inefficient way of getting customers to sign up to a change in their billing cycle. Why not include a letter in the latest bill to that effect and ask customers to sign and return or send an email to accept. No wonder Iberdrola prices are so high if they are going to send two people out to every customer to get a piece of paper signed.

thanks David. That's what I thought that it was, People touting to get you to sign for other companies by default, as they do in the UK. I am careful as there are so many people scamming these days.

You could be right in being cautious.Read this article: http://www.coastrider.net/news/local-news/17501-scamwatch-neighbourhood-watch-scam-warnings

Not certain why or how this has come under the Iberdrola thread.

They are legit and only ask people if they would like to receive their bills via e mail.
And how many people would understand a letter included with their bill ? Not very many I would think?

A brief note in the main expats languages, posted out with the bills would suffice. Modern printing equipment can collate a number of pieces of paper into a single envelope so the whole process would be fully automated, every one contacted and those that want tos ign up could do so easily.
I really don't see the problem.

Bert, thanks. Tha article made me glad I'd posted. The boys who came to us ASKED if we used Iberdrola. If they were working for Iberdrola they should have known. They spoke very little English. I'm aware we live in Spain and I hate the fact I undrestand very little Spanish,but I couldn't possibly sign anything I don't understand. My parents lived into their nineties and a relation lived into her eighties so I've seen many scams. To all those people who are happy with what happened to them I say "Good luck", but read the article Bert pointed out. Older pals, be safe not sorry. The police told us years ago that older people won't ask people to repeat what they say and get embarrassed to ask too many questions and that's why scammers win

I get what you mean here, as they do not offer us the courtesy of sending our mail in our native tongue we have to guess for the most part what their correspondene says, as I myself speak only poco Espanol

Why should Iberdrola or any other company offer the courtesy of sending out written information in our native tongue. Would you expect your electric bill in Spanish/Polish/Ukranian/Russian/German etc., if you lived in the UK?
We should be carefull though; if not sure do not sign anything. Don't feel pressurised, ask for the paperwork and a forwarding address, then you can get someone who understands Spanish to translate it for you and make your mind up in your own time.

I was not expecting that they MUST send us something in a language other than Spanish, but as the Iberdrola website offers an English language version, obviously that is a courtesy they do offer.
It was merely a comment.

You would think that any business that wanted to get English speaking customers in an area such as ours would understand that the bills and documents need to be in English, am I right in thinking that another company is now offering this service and everyone is switching to them, ITS CALLED CUSTOMER SERVICE

We also have switched to this new contract, basicly its a 2 years contract with bills everytime 2 months as you know, you are paying an average of 3 euros per month more ( depending on how much you consume , this is based on mine) The advantage is that if the governement raise his taxes you will still pay the same rate that you are actually paying, as far as the other half of you bill its the price of electricity. I was also very confused so went to speak to iberdrola directly in Guardamar where they have a new office opened and the very efficient and nice lady explained all of it to me as I was also coned into signing the form in the first place. I explained how it happened and she was disgusted by the way it was handle she agreed with me that it was very bad but gave me the options of cancelling if I wanted but after she went into details we decided that It was not a bad deal,you also pay what you consumme instead of having estimated monthly bills, cheers